Return Policy - Golden Shot

🔒 For Health & Quality Assurance:

Due to the personal-use nature of our shooting glasses, we cannot accept returns for opened or handled products, except in the case of verified defects or wrong shipments.

 

This policy ensures:

• Every customer receives a brand-new, untouched product
• We meet highest-level of hygiene and safety standards

❌ Returns Are Not Accepted For:

• Fit or Size Concerns:
  Our GS Pro model is highly modular and adjustable to fit various face shapes. We provide setup guides and personal support to help you find the right fit.

 

• Style, Color, or Personal Preference:
  We provide detailed photos and specifications to help you choose the style that suits your shooting identity. Please review carefully before purchasing.

 

• Any Product That Has Been Worn, Handled, or Opened:
  To maintain hygiene integrity, we cannot accept returns on items that have been unsealed or worn.

 

✅ We Gladly Support Returns For:

• Verified Manufacturing Defects
• Incorrect Items Sent (wrong model or color)

 

If you encounter either, we’ll resolve it quickly and fairly.

 

🛠️ Resolution process for defects or wrong orders:

We always aim to minimize unnecessary return shipping costs for our customers. Here’s how we handle defect cases:

 

1. Initial Assessment
Contact us at goldenshot.info@gmail.com.
Provide:

• Order number
• Clear photos and/or videos of the issue
• Description of the problem

 

2. Evaluation & Support

Our team will review the issue. If it’s verified as a manufacturing defect we  let the customer choose one of the following way to fix it:

• We send replacement parts to resolve the issue with guidance to install it/them.
  • We will cover the costs of : 
    1. Price of the replacement parts
    2. Shipping fees to the customer’s registered address

 

• Customer sends the defected item/s to us to be replaced by our technical team.
  • Customer will cover the costs of :
    1. Shipping fees back to our address. 
       ( Must be trackable shipping service )
  • We will cover the costs of : 
    1. Price of the replacement parts.
    2. Shipping fees of the fixed item/s to the customer’s registered address.

 

⏳ Timeframe:

Defective item claims must be initiated within 14 days of receiving your order.

👋 First-Time Buyer?

We understand buying glasses online can be uncertain. If you’re unsure about fit or product choice, reach out before you order — our team will assist you personally.

 

🧠 Reminder before purchase:

• Review product specs and images carefully
• If unsure, message us — we’re shooters too, and we’ll help you make the right decision
• You only can cancel the purchased order within 24 hors from the date of purchase, because once the order is shipped will not be able to be canceled.

( The cancelation process will be done by contacting us directly via E-mail or whatsapp by providing us with order number and payment reference number )