Returns & Refunds policy

At Golden Shot, we take pride in delivering high-performance, competition-grade products to shooters around the world. Because our products come into close contact with the face and are used in precision sports, our return policy balances hygiene, fairness, and customer support to protect every shooter.

■ Health & Quality Assurance

Due to the personal-use nature of our shooting glasses, we cannot accept returns for opened or handled

products, except in the case of verified defects or wrong shipments. This policy ensures:

• Every customer receives a brand-new, untouched product.

• We meet the highest-level hygiene and safety standards.

■ Understanding Our Manufacturing Process

Golden Shot products are precision-engineered using professional-grade 3D printing technology. This is

clearly stated in every product listing and is a core part of what makes our frames lightweight, modular, and

fully adjustable.

What this means for surface finish:

3D-printed components have a characteristic layered surface texture. This is not a defect — it is an inherent

and expected property of additive manufacturing. Visible layer lines, slight surface texture, and matte finish

variations are normal characteristics of this production method and are present on every unit we ship.

We do not accept returns or disputes based on:

• Visible layer lines or printing texture

• Matte or semi-matte surface finish

• Surface appearance that differs from expectations based on photographic renders

By completing your purchase, you acknowledge that you have read and understood the 3D-printed nature of

the product and its surface characteristics. If you have questions about the finish or appearance before

purchasing, we strongly encourage you to contact us first — we are happy to share additional photos or

videos of the actual product.

■ Returns Are Not Accepted For

• Fit or Size Concerns

Our GS Pro model is highly modular and adjustable to fit various face shapes. We provide setup guides and

personal support to help you find the right fit.Style, Color, or Personal Preference

Detailed photos and specifications are provided for every product. Please review carefully before

purchasing.

• Surface Finish or Texture

Layer lines and surface texture are expected characteristics of 3D-printed products, not manufacturing

defects.

• Any Product That Has Been Worn, Handled, or Opened

To maintain hygiene integrity, we cannot accept returns on items that have been unsealed or worn.

■ We Gladly Support Returns For

• Verified manufacturing defects (structural failure, broken components, incorrect assembly)

• Incorrect items sent (wrong model or color)

If you encounter either, we will resolve it quickly and fairly.

■ Resolution Process for Defects or Wrong Orders

We always aim to minimize unnecessary return shipping costs for our customers.

Step 1 — Initial Assessment

Contact us at ordrs@goldenshot.net and provide:

• Order number

• Clear photos and/or videos of the issue

• Description of the problem

Step 2 — Evaluation & Resolution

Our team will review and verify the issue. For confirmed manufacturing defects, you may choose one of the

following:

• Option A — We send replacement parts

  • We cover: cost of replacement parts + shipping to your registered address (with guided installation support).

• Option B — You return the defective item

  • You cover: return shipping (trackable service required).

  • We cover: cost of replacement parts + reshipping the repaired item to your registered address.

■ Timeframe

Defective item claims must be initiated within 14 days of receiving your order.

■ Order Cancellation

Orders can only be cancelled within 24 hours of purchase. Once an order has shipped, cancellation is no

longer possible.

To cancel, contact us via email or WhatsApp and provide your order number and payment reference number.

■ First-Time Buyer?

Buying online can feel uncertain. If you are unsure about fit, finish, or product choice — reach out before you

order. Our team will assist you personally. We are shooters too, and we will help you make the right decision.

■ Reminder Before Purchase

• Review all product specs, images, and material descriptions carefully before ordering.

• If unsure about anything — message us first. We are here to help.

• Surface texture and layer lines are a known characteristic of 3D-printed products, not a quality issue.